Processing: 5–8 business days (Mon–Fri).
Shipping options (Contiguous U.S.):

• Express Freight — 5–8 business days after processing — $400
• Free Standard — 8–12 business days after processing — $0

Delivery & appointment: Large items ship LTL (curbside) via CEVA or WWEX. The carrier will contact you to schedule a delivery window. Adult signature required unless you request a no-signature waiver (NSR). If NSR is granted, loss/theft after delivery is your responsibility.

On delivery (damage claims): Inspect the packaging. If damaged, note it on the BOL, take photos, and email support@outdoormirador.com within 24–48 hours. Concealed damage must be reported within 5 days.

Returns: Eligible within 30 days of delivery. Items must be new/unused with all original packaging.
Non-defective returns: customer pays return shipping and a 15% restocking fee (we can provide a prepaid label and deduct the cost).
Defective/damaged on arrival: we replace parts or provide a prepaid return with a full refund after inspection. Purchases made via Costco/Wayfair/Lowe’s/Home Depot must be returned through that seller.

Limited Warranty: Mirador products are warranted against defects in materials and workmanship for the applicable warranty period. Normal wear, misuse, improper installation, and weather exposure beyond stated ratings are excluded.

How to claim: Email support@outdoormirador.com with your order number, photos/video, and a brief description. We typically respond within 1–2 business days with next steps (troubleshooting, replacement parts, or other remedies per the warranty).

For full terms, see our Warranty page.

How do I secure my Mirador pergola?

Your pergola includes anchor bolts for fastening to a flat concrete surface. For deck/paver installs, consult a local professional for proper blocking/footings.

Snow or wind—will it be damaged?

Models are engineered to exceed most residential codes. Typical ratings by model: 13.8–17.7 lbs/ft² snow load and 73–82 mph wind speed. In extreme weather, keep the louvers open to reduce uplift.

Is assembly difficult?

A dedicated toolbox, labeled hardware, and a printed manual are included; video guides available. With two people and basic tools, typical install time is ~4 hours. Need installers? Email support@outdoormirador.com and we’ll help locate certified professionals.

Do I need a permit?

Often not, but always check local building codes and HOA rules. Spec sheets are available on request.